> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kodelabs.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Categories & Issue Types
> Categories and issue types for classifying and routing work orders
In AssetOps, **categories** and **issue types** are created at the [portfolio level](/products/assetops/quickstart/usage-workflow#portfolio-level) and provide a consistent way to describe the type of maintenance job a work order represents.
Categories define broad groups such as HVAC, electrical, or cleaning. Issue types represent specific problems or tasks within each category. This structure helps [route work](/products/assetops/resources/routing-dispatch) to the appropriate teams.
You can assign categories and issue types when [creating corrective maintenance work orders](/products/assetops/work-orders/work-orders-overview#create-a-work-order).
```mermaid actions={false} theme={"theme":{"light":"github-light","dark":"github-dark"}}
---
config:
theme: neutral
---
flowchart LR
subgraph s1["Portfolio-Level"]
C["Categories"]
end
subgraph s2["Portfolio-Wide Categories"]
C1["Electrical"]
C4["Plumbing"]
end
subgraph s3["Category-Specific Issue"]
I1["Exposed Wires"]
I3["Circuit Overload"]
end
subgraph s5["Category-Specific Issue"]
I7["Leaking Pipe"]
I9["Clogged Drain"]
end
A["AssetOps"] --- B["Portfolio"]
B -- access --- C
C -- "portfolio-wide" --- C1 & C4
C1 -- issue types --- I1 & I3
C4 -- issue types --- I7 & I9
C:::Sky
C1:::Rose
C4:::Rose
classDef Sky stroke-width:1px, stroke-dasharray:none, stroke:#374D7C, fill:#E2EBFF, color:#374D7C
classDef Rose stroke-width:1px, stroke-dasharray:none, stroke:#FF5978, fill:#FFDFE5, color:#8E2236
linkStyle 1 stroke:#00C853,fill:none
linkStyle 2 stroke:#FF6D00,fill:none
linkStyle 3 stroke:#FF6D00,fill:none
```
Open **Categories** from the portfolio sidebar to open the **Categories & Issues** page. Use the **Categories** and **Issue types** tabs to manage each list.
***
## Categories
A **category** is a broad work order group shared across the portfolio, such as HVAC, plumbing, or cleaning. Define categories before you create issue types that belong to them.
### View the categories list
Select the **Categories** tab to see all categories.
The table includes a **Name** column for each category. Tab badges show the total category count.
Use the search field to filter categories by name. Select the header checkbox to select all categories on the page for bulk actions.
### Add a category
Select **+ Add Category** to open the creation dialog.
In AssetOps, navigate to **Categories** and select the **Categories** tab.
Select **+ Add Category** in the top right.
Enter the **Name** in the dialog. This field is required.
Select **Create**. The new category appears in the list.
### Export categories
Open the menu next to **+ Add Category** and select **Export** to download category data.
### Delete categories in bulk
Select one or more categories using the row checkboxes, then select **Delete** to remove them.
### Edit or delete a category
Open the row menu on a category to **Edit** the name or **Delete** the category.
***
## Issue types
An **issue type** is a specific maintenance problem or task within a category, such as **Air flow** under **HVAC** or **Leaking pipe** under **Plumbing**. Create categories first, then add issue types under each category.
### View the issue types list
Select the **Issue types** tab to see all issue types and their parent categories.
| Column | Description |
| ------------ | ------------------------------------------------------------ |
| **Name** | Issue type display name (for example, Air Flow, After Hours) |
| **Category** | Parent category the issue type belongs to |
The tab badge shows the total issue type count. Use the search field to filter by name. Use **Filters** to narrow the list further. Pagination controls at the bottom help you navigate large libraries.
The same issue name can exist under different categories when the work applies to multiple programs. Each row maps one issue type to one category.
### Add an issue type
Select **+ Add Issue Type** to open the creation dialog.
In AssetOps, navigate to **Categories** and select the **Issue types** tab.
Select **+ Add Issue Type** in the top right.
Enter the **Name** and select the **Category** the issue type belongs to. Both fields are required.
Select **Create**. The new issue type appears in the list.
### Edit or delete an issue type
Open the row menu on an issue type to edit its name or category, or to delete it. Select multiple rows and use **Delete** for bulk removal.
***
## Related modules
Route work orders to teams based on category and issue type.
Assign categories and issue types when creating corrective maintenance.