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In AssetOps, categories and issue types are created at the portfolio level and provide a consistent way to describe the type of maintenance job a work order represents. Categories define broad groups such as HVAC, electrical, or cleaning. Issue types represent specific problems or tasks within each category. This structure helps route work to the appropriate teams. You can assign categories and issue types when creating corrective maintenance work orders. Open Categories from the portfolio sidebar to open the Categories & Issues page. Use the Categories and Issue types tabs to manage each list.

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Categories

A category is a broad work order group shared across the portfolio, such as HVAC, plumbing, or cleaning. Define categories before you create issue types that belong to them.

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View the categories list

Select the Categories tab to see all categories.
AssetOps Categories and Issues page with Categories tab showing a searchable list of category names and Add Category button

The Categories tab lists all portfolio categories with search and add actions

The table includes a Name column for each category. Tab badges show the total category count. Use the search field to filter categories by name. Select the header checkbox to select all categories on the page for bulk actions.

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Add a category

Select + Add Category to open the creation dialog.
Add Category modal with required Name field and Cancel and Create buttons

Enter a name and select Create to add a new category

1

Open the Categories tab

In AssetOps, navigate to Categories and select the Categories tab.
2

Select + Add Category

Select + Add Category in the top right.
3

Enter the category name

Enter the Name in the dialog. This field is required.
4

Create the category

Select Create. The new category appears in the list.

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Export categories

Open the menu next to + Add Category and select Export to download category data.
Add Category button with overflow menu open showing Export option

The overflow menu includes Export for category data

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Delete categories in bulk

Select one or more categories using the row checkboxes, then select Delete to remove them.
Categories tab with multiple categories selected and Delete button visible in the action bar

Select categories with checkboxes, then use Delete for bulk removal

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Edit or delete a category

Open the row menu on a category to Edit the name or Delete the category.

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Issue types

An issue type is a specific maintenance problem or task within a category, such as Air flow under HVAC or Leaking pipe under Plumbing. Create categories first, then add issue types under each category.

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View the issue types list

Select the Issue types tab to see all issue types and their parent categories.
AssetOps Issue Types tab with Name and Category columns, search field, Filters button, and Add Issue Type button

The Issue Types tab lists each issue with its parent category

The tab badge shows the total issue type count. Use the search field to filter by name. Use Filters to narrow the list further. Pagination controls at the bottom help you navigate large libraries. The same issue name can exist under different categories when the work applies to multiple programs. Each row maps one issue type to one category.

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Add an issue type

Select + Add Issue Type to open the creation dialog.
Add Issue Type modal with required Name and Category fields and Cancel and Create buttons

Enter a name, select a category, and select Create to add an issue type

1

Open the Issue Types tab

In AssetOps, navigate to Categories and select the Issue types tab.
2

Select + Add Issue Type

Select + Add Issue Type in the top right.
3

Enter name and category

Enter the Name and select the Category the issue type belongs to. Both fields are required.
4

Create the issue type

Select Create. The new issue type appears in the list.

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Edit or delete an issue type

Open the row menu on an issue type to edit its name or category, or to delete it. Select multiple rows and use Delete for bulk removal.

Routing & dispatch

Route work orders to teams based on category and issue type.

Create work orders

Assign categories and issue types when creating corrective maintenance.
Last modified on August 18, 2026