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The Users page, accessible from the left-hand sidebar, displays all users in your Launchpad workspace. It allows you to create new internal users directly, invite existing users from external organizations, and provides detailed controls for managing existing users regardless of origin.
Users table showing columns for name, email, position, sign-in methods, type, role, status, created date, and MFA status with search, filters, and Add User controls

The Users page lists all users with name, email, position, sign-in methods, type, role, status, and MFA status

You can filter the user list by status, MFA status, type, role, and sign-in method using the Filters panel. You can also bulk import users from a spreadsheet using the Bulk import from .xlsx option in the dropdown next to +Add User.
Filters panel with dropdowns for status, MFA status, type, role, and sign-in method, alongside the bulk import option

The Filters panel lets you narrow the user list by status, MFA, type, role, and sign-in method

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User Types

In Launchpad, users are categorized as either Internal Users or Guest Users. These profiles define a user’s type and determine what can be managed for a given user.
  • Internal users represent entities whose account and user profile both reside within the same organization. Internal users authenticate directly using the credentials and sign-in methods issued by your organization.
  • Guest users represent entities whose user profile resides in your organization while their account resides in a different (external) organization. They continue to authenticate using the credentials and sign-in methods issued by their parent organization.

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Create Users

You can create or invite users from the Users page using the +Add User button. The dropdown offers two options: Add User for internal users and Invite User for guest users.
Add User dropdown showing Add User and Invite User options with descriptions
Create a new internal user in this channel partner organization.
1

Open the Users page

Once inside Launchpad, navigate to the Users page located on the left-hand sidebar.
2

Click +Add User

Once inside Users click the +Add User button and select Add User.
3

Configure user details

Configure the required details for the new user. The form includes general information fields and active sign-in method selection.
Add User form with fields for first name, last name, position, role, email, country code, phone number, account status toggle, access level, and active sign-in methods

The Add User form collects personal details, account status, access level, and sign-in methods

4

Save

Once you have configured the required user details, click Save to create the user.

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Manage Users

The Users page lists all existing users in rows, with each row displaying key details about the respective user. Each user in your organization, whether internal or external, has a dedicated user page that provides a centralized interface to view and manage all details related to a specific user. To manage a user, follow the steps outlined below:
1

Open the Users page

Once inside Launchpad, navigate to the Users page located on the left-hand sidebar.
2

Select a user

Select a user from the list of users. You will be redirected to their dedicated page, which displays all general information for that user.
User detail page showing general information with user name, email, phone number, status, role, position, invited date, trusted organization, and access level

A user's dedicated page shows general information including role, position, access level, and trusted organization

3

Manage the user

Once inside the user’s dedicated page, you can complete the following actions:
  • Use the icon to edit user details.
  • Use the icon to manage the user, including deactivating or deleting them, changing their sign-in method, or resending the setup email.
You can only change the sign-in method or resend the setup email for internal users.
Last modified on August 18, 2026